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18/Sep/2017
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Facebook and YouTube both made a pitch to brands and advertisers during their conferences at the dmexco international expo last week. Brand safety has been a major challenge for the digital industry in 2017, and the tech giants claimed they were making moves to ensure ads are always placed against high-quality content on their respective platforms.

Facebook announced the biggest changes, as it will now implement new monetisation rules for content types. This policy means articles or videos with unsavoury topics and imagery, ranging from tragedy and conflict to violent, adult, explicit and inappropriate material, will be prohibited from ads within Instant Articles, Branded Content and mid-roll breaks.

There will also be a raft of new digital tools so brands can get a much clearer overview of the third parties that are monetising their content and create blacklists to exclude some publishers. The pre- and post-campaign reporting features will be a notable improvement, as it is currently difficult for marketers to determine exactly where their ads have featured.

Facebook’s vice president of global marketing solutions, Carolyn Everson, said the changes reflect a growing “uneasiness” in the digital industry following the high-profile cases of ad misplacement earlier in the year. She said that calls for improvements had been heard “loud and clear.”

“At Facebook, we take very seriously our responsibility to earn and maintain the trust of our advertiser partners – and give them the confidence they need to invest in us. That’s critical to their success and ours,” Everson said. “That is why we’re introducing new monetisation eligibility standards that will provide clearer guidance on the types of publishers and creators eligible to earn money on Facebook and the kind of content that can be monetised.”

Everson also touched on the growing desire for independent validation for ads and higher-quality metrics. Facebook is working with Integral Ad Science and DoubleVerify to improve its brand safety controls and is set to join the Trustworthy Accountability Group to protect against fraud. Accreditation from the Media Ratings Council and reviews for first-party ad reporting will also follow shortly.

“These reviews and partnerships help with viewability verification,” Everson added. “They’ll also help us deliver the most accurate metrics possible to our partners. We know how important it is to provide the right insights to our clients so they can focus on business growth. We’re not perfect. But we are striving for accuracy, and these third-party verification efforts will help identify potential issues.”

YouTube didn’t announce new features and tools during its conference on Thursday, but it did release research showing that 95 per cent of its ads globally meet viewability standards. The platform’s chief business officer, Robert Kyncl said it is aware of its “serious responsibility” and is currently “working around the clock” to improve ad placement.

YouTube is also set to launch a new original content series backed by celebrities, including Katy Perry, Ellen DeGeneres and James Corden, as another case study to show that brands can be trusted to be a platform where high-quality videos and ads thrive.

 


30/Aug/2016
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It’s been revealed that a privacy policy change to WhatsApp could soon enable businesses able to harness the power of the communication tool to serve customers with targeted adverts and messages. This comes as WhatsApp revealed it would begin sharing more user data with its owner, Facebook. This will include people’s phone numbers and means that not only will Facebook be able to make increasingly accurate friend suggestions, but more relevant advertisements too.

Facebook bought WhatsApp in 2014 and this is the first policy change to occur. In a statement about the changing policy, WhatsApp revealed that by sharing user phone numbers, the companies could tackle abuse and spam more effectively. It also means that users can be served “better friend suggestions and more relevant ads.” With access to people’s phone numbers, Facebook will be able to analyse those who have exchanged numbers, but are not yet connected on the social platform.

In an attempt to alleviate some people’s fears over privacy concerns, WhatsApp wrote a blog post saying: “Your encrypted messages stay private and no-one else can read them. Not WhatsApp, not Facebook, nor anyone else.” However, there are some analysts suggesting that the privacy change – despite an option to opt-out – will upset many. Ovum principal analyst, Pamela Clark-Dickson, said, “When WhatsApp was acquired by Facebook it was able to reassure users that it would remain independent. Now it’s giving Facebook phone numbers – some might say that’s a betrayal of trust. In a small way, it has gone back on what it said it wouldn’t do.”

The new policy change is also paving the way for new content marketing strategies, with companies potentially being able to send messages to WhatsApp user. For example, common SMS communications like bank balance updates or airline flight alerts could soon be sent via WhatsApp instead. But WhatsApp also confirmed that in addition to delivery notifications and appointment information, “marketing” messages would be allowed. “Messages you may received containing marketing could include an offer for something that might interest you,” WhatsApp said.

Speaking of the possible marketing opportunity, Ms Clark-Dickson said that some users might not mind “if they can opt in and the messages are useful.” She added: “It will help them (WhatsApp) generate revenue if they charge businesses a fee to send messages. But WhatsApp needs to be careful, a lot of people use because they don’t get advertising here.”

Meanwhile, WhatsApp expressed care for consumers, admitting they would be testing messaging options over the coming months. In addition, every effort is to be taken to avoid a “spammy experience” so people are not inundated with multiple adverts.

It is not the first time that communication applications have allowed marketing and advertising. China’s WeChat already provides a business-to-customer communication option, with largely great success. However, it is likely that WhatsApp will take a different approach, moving away from WeChat’s content-heavy offerings and allowing Facebook Messenger to deal with the brunt of third party offerings like taxi bookings and making payments. It could, however, open an entirely new opportunity for many companies undertaking content marketing strategies.


01/Aug/2016
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There are many social media platforms around, some of which might not immediately spring to mind as a good advertising opportunity for content marketers. For example, strategists might readily dive into Facebook and Twitter but leave other platforms on the sidelines. However, with many Fortune 500 brands turning to Instagram as a way to spread their message and interact with fans, this image-based application should not be overlooked.

Instagram made its debut in 2010 and has proven extremely popular with users since then. As the platform gained attention, it began to provide tools for content strategists and marketers. Now, more than half of Fortune 500 brands are using the application, showing just how important Instagram can be for any digital campaign.

A report from TrackMaven that analysed more than 41,000 Instagram posts between May 2015 and May 2016 discovered that the vast majority of interactions were click-based. In fact, 98.9 per cent of all engagement noted was made up of “double taps”, the system Instagram uses for people to “like” an image or video. This clearly shows the platform is not geared towards personal conversations or feedback. Instead, it is about brands and content creators engaging with their fans and followers through “like” and “comment” features.

One interesting point for all content strategists to note is the lack of filter use by global firms. One of the core appeals for users is that Instagram offers a various filters and tools to manipulate uploaded images. However, these are largely ignored by big brands.

TrackMaven Content Director Kara Burney explains that this is because most Fortune 500 brands upload pre-made content, although this method of content dispersal could be negatively affecting engagement because 12 of the filters are well-documented to actually boost interaction. Ultimately, brands should use filters if they want to ensure a smooth and immersive experience within the social platform.

Talking about the fact that many brands do not use filters, Burney said: “This finding indicates that there is an appetitive for authenticity on Instagram. Brands need to remember and respect that their content is appearing not amongst a feed of other brand-generated content, but among content from users’ friends and families as well. Remaining true to the aesthetics of each social network, like taking and editing photos natively in each platform, could prevent the jarring ‘this is obviously an ad, let me ignore it’ effect on social media.”

One of the first Fortune 500 firms to use Instagram was Starbucks, and the brand’s strategy is working. Engagement on the platform has reached a record high for the coffeehouse brand, with a ratio of 24.64, which is calculated on the number of interactions each post gets per 1,000 fans.

For strategists that want to extend their digital approach, utilising Instagram is a wise move that can be used in combination with other social platforms to boost audience reach and interaction. Data shows that some of the highest engagement levels are experienced on weekends and late at night as users sit down to surf the application during their leisure time.